Shop Policy
1. Ordering & Processing:
- Orders can be placed directly through our online store.
- Processing time for custom nail designs vary. Please allow 5-7 business days for me to process your order before shipment.
- We accept custom orders. Contact us via email sales@artisannailtherapy.com
2. Sizing & Customization:
- Refer to our sizing guide for accurate measurements.
- Customization options are available for certain products. Contact us to discuss your preferences.
3. Shipping:
- We ship worldwide. Shipping costs vary based on location. If you are experience any issue via checkout, please feel free to contact us via email at sales@artisannailtherapy.com
- Please allow 2 business days for domestic shipping (after completion) and 3 business days for international shipping (after completion).
- Orders are shipped after payment is confirmed.
4. Returns & Exchanges:
- Due to the nature of our products, all sales are final.
- We do not accept returns or exchanges.
- If you encounter any issues with your order, contact us within 3 days of receiving it.
5. Cancellations:
- Cancellations are accepted within 24 hours of placing an order.
- After 24 hours, cancellations may not be possible due to the customized nature of our products.
6. Quality Assurance:
- We take pride in using high-quality materials for our nail products.
- If you receive a damaged item, please contact us immediately with photos for assessment and resolution.
7. Care Instructions:
- Avoid exposing nails to harsh chemicals, extreme temperatures, or excessive moisture.
- Clean and dry each nail set after use, to ensure it's ready to use again.
8. Communication:
- We are here to assist you. Feel free to contact us for any inquiries or concerns.
- Response time to messages is within 2-3 business days.
9. Custom Orders:
- Custom orders are welcomed! Contact us to discuss your ideas and preferences via email at sales@artisansaletherapy.com
- Pricing for custom orders is determined based on design complexity and materials.